Safeguarding & Complaints
If you have a concern about the conduct of anyone connected with True Aid, we want to hear it, and we will act on it.
How to report a concern
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Contact the safeguarding team directly
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Tell us what happened, in your own words
You do not need evidence, and you do not need to be certain. You can report anonymously.
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We acknowledge within three working days
Reports are handled confidentially by a named officer, and no one who raises a concern in good faith will face any disadvantage for doing so.
Demonstration content. Everyone who comes into contact with True Aid has the right to be safe and to raise a concern without fear.
What to report
Demonstration content. Describe the behaviour and conduct that should be reported, by staff, partners and members of the public.
How a report is handled
Demonstration content. Set out who receives reports, the confidentiality that applies and the expected response time.
Demo placeholder. The reporting addresses on this page are not real. Insert the approved confidential reporting route before launch. This website is not an emergency service — where someone is in immediate danger, contact local emergency services.